Shipping policy

Last updated: September 24, 2026

Where we ship from and to

Kitty & Kit primarily serves customers in the United States. Orders are fulfilled from a US warehouse. We also accept orders for Canada and other international destinations where delivery is available at checkout. Our business operator is based in Hungary; the US warehouse is a fulfillment location.

Processing and delivery estimates

Order processing: 1–3 days before dispatch.
United States delivery: an estimated 3–7 days after dispatch, normally 4–10 days including processing.
Canada and other international destinations: allow up to 30 days after dispatch, plus the 1–3-day processing period.

These are estimated timeframes, not guaranteed arrival dates. Any different timeframe shown for a specific product or shipping service before you order will be identified clearly. Customs checks, severe weather, remote-area delivery, and carrier disruption may affect arrival times. We will notify you of a material delay and explain your options; these estimates do not restrict statutory cancellation or refund rights.

Shipping charges

Available shipping services and charges are displayed at checkout before you pay. A free-shipping offer applies only where expressly shown for your order. We do not add an undisclosed shipping charge after purchase.

Tracking

When your order is dispatched, we will send the available shipment and tracking details to the email address supplied at checkout. Tracking may take time to display the carrier's first scan. If your tracking does not update or your parcel is overdue, contact us with your order number.

International duties, taxes, and customs

Deliveries outside the United States, including Canada, may be subject to import duties, taxes, or carrier clearance charges. Any import charges collected by us are identified at checkout. Do not assume duties are included unless checkout expressly says so. Where an import charge is not prepaid, customs or the carrier may request payment from the recipient before delivery. If the import-charge treatment is unclear, contact us before ordering. We do not collect the same import charge twice. Nothing in this policy overrides the price or duty-inclusive delivery terms expressly agreed at checkout, or any mandatory disclosure or consumer-protection requirement.

Delays, lost parcels, and damage

If we cannot dispatch within the stated timeframe, we will notify you and offer a revised dispatch date and the option to cancel for a prompt refund of the unshipped goods, as required by applicable law. If you do not agree to a delay where consent is required, we will cancel the affected order and refund it.

If a parcel appears lost, arrives damaged, or is marked delivered but cannot be found, contact us promptly. We will investigate with the carrier and arrange an appropriate replacement, refund, or other remedy required by law. We do not automatically deny a claim merely because a tracking status says delivered, and dispatch to a carrier does not remove our legal obligations to you.

Address changes and undeliverable parcels

Please provide a complete and accurate address. Contact us immediately if it needs correction; changes may not be possible once fulfillment begins. If a parcel is returned as undeliverable, we will contact you to arrange a suitable solution. Any additional redelivery charge must be explained and agreed before we reship. Charges will not be imposed where the delivery problem was our error or where prohibited by law.

Separate parcels and returns

If an order is dispatched in separate parcels, we will provide the available tracking information for each. We will not charge extra shipping solely because we split an order. Returns follow our Return and Refund Policy: 30-day eligible returns from the US and Canada, with return shipping paid by us. Please email us before returning an item. We will provide the designated US return address and free-return instructions by email. Do not send returns to our Hungarian registered office or to the original parcel address without our instructions.